PChero 30-Day 100% Refund Policy
Unopened products may be returned for a full refund for any reason within 30 days of purchase. If you purchased PChero’s products through an authorized retailer, please return your accessories to the retailer with proof of purchase in accordance with the retailer’s policy. Once the returned merchandise returns to PChero’s warehouse for inspection, the refund process begins. You may return any physical product purchased on pchero.com subject to the terms below.
Conditions for Obtaining Free Returns and Exchanges
Generally Speaking, There Are Two Reasons for Returns:
① Product reasons: product quality problems or defects, damage caused during transportation, etc.
② Personal reasons: For example, you suddenly don’t want it, or you don’t like it, etc.
Note: If there is a problem with the product itself or any problems during transportation, we will provide free return and exchange services. If you do not like the lamp for personal reasons, the customer will be responsible for the return and exchange costs.
We’re sure you’ll love your pchero.com order when it arrives, but if for any reason you don’t, drop us a quick message via our Contact page or just reply via email for shipping updates Email and we will arrange the correct one for you.
Requirements to Be Eligible for A refund:
- Return authorization must be requested from our customer service team within 60 days of delivery date.
- To request a Return Authorization, please contact our Customer Service Team. Once approved, you will receive a prepaid shipping label and further instructions for completing your return.
- For non-quality issues, the product you return must be in its original, unpackaged condition.
- Any product that is not in original condition, meaning damaged or missing parts due to no fault of ours.
- Products where the order was not delivered and returned to the sender.
- Order not delivered within 90 days.
Partial/full refunds and exchanges are available in all cases above. If the item does not meet the above requirements, the refund may be refused.
Orders not Eligible for Refund
- Orders that do not comply with the 30-day return and exchange policy.
- There is misunderstanding about the product listing even though it is clearly marked as not a discounted item.
You will be responsible for the return shipping costs for items that are not eligible for return and refund. Shipping charges are non-refundable. We will deduct up to 70% of the cost of your refund amount + service fee. We do not accept any unregistered packages and any unregistered packages will be rejected.
Although we strive to provide accurate product descriptions, there may be differences from actual products. We encourage customers to ask as many questions as possible to ensure the shopping experience meets expectations. Our customer service representatives will be happy to answer any questions you may have.
How Do I Return My Item?
PChero will share the corresponding return address with you within 24 business hours.
- You can contact us directly on the order interface
- State the reason for the return and provide an invoice or screenshot to confirm the order number. Send to our customer service email address support@pchero.com
Our Returns Process
NOTE: Read the Return Policy above to determine if your order is eligible for a refund/return.
Step 1: Submit inquiry at support@pchero.com, including reason for return
Step 2: We confirm your eligible refund amount based on your return reason and the items in your order.
Step 3: We provide a return address and shipping label instructions. If you do not follow our instructions we will not be able to refund you.
Step 4: You are responsible for the cost of shipping the item. We do not cover return shipping or provide prepaid labels. Please print your order confirmation email and include it with your return package.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number (if applicable).
Step 6: We will process your return within 2-5 business days after we receive your returned item.
Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
How Do I Change or Cancel My Order?
If you need to modify or cancel your order, please contact us before the product is shipped. Please be sure to provide your order number and the modifications you want to make, and we will confirm the modifications once they are completed. Please note that any order that has already been packed or shipped cannot be modified or canceled. If the order has been shipped and you still want to cancel it, you can choose to refuse the product, but the shipping costs incurred will be borne by you. We will handle the refund procedure for you after the product is returned to our warehouse.
Return and Exchange Terms for EU Countries
Notwithstanding the above, if goods are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason without any valid reason. As stated above, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.
If The Package Is Lost or Damaged
- All damaged packages must be reported to our customer service team within 3 days of receipt.
- We will provide a full refund or reissue the product for all packages lost in transit. If the logistics track shows that the product has been delivered, but you have not received the goods, please patrol your home first to see if your package is there. If not, please contact the logistics provider yourself and synchronize the information to us.
- Please do not throw away any product or shipping materials until the problem is resolved.
- When notifying us of damage, please include the following in your message: photos/video showing the damage, a description of the damage, and any other valuable information.
After Sales Question
Our products have 1 year warranty policy. During this period, if there are any quality problems with the product, we will provide warranty services.
Customer service email: support@pchero.com
Phone number: +86 18948778507